Welcome to the Tyke Leisure Ltd privacy notice. We respect your privacy and are committed to protecting your personal data.
This notice gives you information on how we collect, process and look after your personal data through your interactions with us (whether through a use of a website, purchase of product or service or signing up to a newsletter) and tells you about your privacy rights and how the law protects you.
Please read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting your personal data so you are aware of how and why we are using your data.
This notice was last updated on 19/03/2018.
Tyke Leisure Ltd is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
The Kirburgring, 4-5 Fulwood Road North, Huthwaite, Sutton-in-Ashfield NG17 2NB
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. If you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data is information about an individual from which that person can be identified. It does not include data where the identity has been removed. We may collect, use, store and transfer different kinds of personal data about you as set out below:
Your identity including your name, username or similar identifier, marital status, title, date of birth and gender.
Your contact details including your billing address, delivery address, email address and telephone numbers.
Your financial details including your bank account and payment card details.
Transaction information about you including details about payments to and from you and other details of products and services you have purchased from us.
Technical information including internet protocol (IP) address, your login data (username and password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile information including your interests, preferences, feedback and survey responses and how you use our website.
Communications information including your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including:
Directly: You may give us your identity, contact and financial information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services; create an account; subscribe to our services or publications; request marketing; enter a competition or survey or give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources examples of which are set out below: B2B database suppliers, Information published on your business website and or business Facebook page, Industry Events, Care Quality Commission, procurement websites, relevant Industry Associations and Society’s, and when part of a subscription agreement.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at the address listed at the front of this policy.
We set out below a description of the ways we plan to use your personal data, and the legal bases we rely on to do so. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
|Reason for use of personal data||Type of data involved||Lawful basis for processing the information|
|To register you as a new customer||Your identity and contact details||To perform a contract with you|
|To process and deliver your order including managing payments and collecting money owed to us||Your identity and contact details including financial and transactional information about you||To perform a contract with you and for our legitimate interests (i.e. recover debts due to us)|
|To manage our relationship with you including asking you to leave a review or to update you about changes to our policies||Your identity and contact details as well as profile information and communications preferences||To perform a contract with you, for our legitimate interests (updating records and to assess how customers use our products) and to comply with a legal obligation|
|To enable you to take part in a prize draw, competition or complete a survey||Your identity and contact details as well as profile information and communications preferences||To perform a contract with you, for our legitimate interests (to study how customers use our products, to develop them and grow our business)|
|To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Your identity and contact details as well as profile and technical information about your use of our website and services||For our legitimate interests (for running our business including network and IT security and to prevent fraud) and to comply with our legal obligations|
|To deliver website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Your identity and contact details as well as profile and technical information about your use of our website and services and communications preferences||For our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||Technical information about your use of our website and services.||For our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Your identity and contact details as well as profile and technical information about your use of our website and services and communications preferences||For our legitimate interests (to develop our products/services and grow our business)|
|Subject to approval by the circulation team you may register to receive a copy of the magazine free of charge.||Your identity and contact details.||For our legitimate interests (to update our database and verify information we hold is correct in line with the Audit Bureau Circulation standards)|
|Individuals who fall out of the terms of control to receive a regular free copy may subscribe and pay to receive a regular copy, or register online to view a free online copy.||Your identity and contact details, your email address.||For our legitimate interests (to update our database and verify information we hold is correct, your email is used to access the free online content. We may email or write to inform you of a decision about eligibility and to advise you what to do next to receive a copy)|
|To Audit our database and verify our circulation figure for selected titles.||Your identity and contact details as well as your personal identifier question answer.||For our legitimate interests (to verify the information provided in line with Audit Bureau Circulation standards, for auditing purposes)|
|On receipt of request, to send you a copy of the Advertising Rate card||Your identity and contact details, your email address||To fulfil your request and For our legitimate interests (to send out information requested, to develop our products/services and grow our business)|
|On receipt of request to view the magazine online, to register you as a reader and improve access to enable quicker access to future copies.||Your identity and contact details, your email address||To fulfil your request and For our legitimate interests (to send out information requested, to develop our products/services and grow our business)|
Legitimate Interest means our interest in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We want to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can view and make certain decisions about your personal data use by contacting email@example.com, you can click unsubscribe to stop receiving email communications. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside of our group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us to update your communication preferences that we hold on our database, you can click unsubscribe to stop receiving email communications or by following the opt-out links on any marketing message sent to you at any time.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with other parties for our legitimate interests or as required by law as set out below.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction information) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data – see your legal rights below for further information.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above, please contact us at the address detailed at the start of this notice.
You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.